Job Title:

Location:

What you'll do:

What we are looking for:

• Participate in process improvement initiatives across business units and in conjunction with suppliers to deliver efficiencies and benefits to internal customers.
• Assess the impact of business process changes within people, systems, operations, and management, and advocate new business capabilities to ensure performance improvement.
• Support solution delivery lifecycle including detailing features, collaborating with IT developers, vendors, and the implementation team while supporting testing efforts, facilitating business testing, and managing deployment efforts.
• When needed, provide training to end users and/or other IT personnel.
• Utilize workflow and process mapping to understand the organization and its operations. Create and update project work plans, complete project activities communicate progress/outstanding issues and risks, and coordinate and serve as a Subject Matterexpert. Document and monitor business processes, business rules, metrics, and standard operating procedures as a result of improvement initiatives.
• Identify improvement opportunities and help manage improvement requests from the business leaders. Present findings and recommendations to sponsors and key stakeholders.
• Coach and support project team members in the use of tools and methodologies.
• Facilitate and provide specialist process improvement advice to business units to identify and resolve specific issues that are critically impacting business outcomes and require urgent resolution.
• Complete projects requiring data mining, organizational procedures, workflow, and information requirements. Document business and functional requirements including report specifications.
• Providing analysis of data quality and recommending data governance controls. Review key indicators to locate and correct problems. Follow up and track remediation of issues.
• Collaborate closely with the wider technology teams to coordinate interdependencies, resolve issues, and understand overlaps of teams and applications.

Qualifications:

• Bachelor's degree or relevant equivalent experience
• 5 years of Financial Services and/or Banking experience with a strong knowledge of banking operations and terminology required.
• Knowledge of Sales Incentive Compensation and Varicent system is a plus. (Not required)
• Formal Business Improvement, Project Management, or Business methodology accreditation (e.g., DMAIC, Lean/Six Sigma, Kaize) strongly preferred.
• Experience in application requirements gathering, prioritization assistance, process documentation, and functional support.
• Experience translating business needs into system requirements and configurations.
• Office Suite (Excel, Access, PowerPoint), SQL, VBA, Visio, Project experience strongly preferred.
• Ability to create compelling business cases with accurate cost and effort estimations.
• Excellent understanding of business complexity and project interdependencies
• Maintain a deep awareness of business operations and technologies to explore possibilities.
• Ability to work with all levels of the organization.
• Ability to apply forward-looking ideas into partial solutions in anticipation of new business growth, products, or processes.
• Outstanding written and verbal communication skills
• Ability to take on multiple, complex projects at the enterprise level.
• In-depth knowledge of banking operations and related activities

Benefits you'll love:
We offer all the important things you'd want - like competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program. In addition, you'll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career!

About the company:

Western Alliance Bank is a wholly owned subsidiary of Western Alliance Bancorporation. Alliance Bank of Arizona, Alliance Association Bank, Bank of Nevada, Bridge Bank, First Independent Bank, and Torrey Pines Bank are divisions of Western Alliance Bank; Member FDIC. AmeriHome Mortgage is a Western Alliance Bank company.

Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying, please email or call 602-386-2488. When contacting us, please provide your contact information and state the nature of your accessibility issue. We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process.

Western Alliance Bancorporation